e-Clic
Published 4 November 2026, 21:42
e-Clic (the Segurança Social online enquiry desk)
A written enquiry to social security through your personal area: a question, a complaint, a request for a document. Each enquiry gets a number, and the reply appears under it — unlike with a phone call.
Where you come across it. A delayed benefit payment, a mistake in your contributions, a question about your NISS, paying contributions in instalments.
The tax office's equivalent is called e-balcão. If you get no reply for a long time, the next step is a complaint to the ombudsman, and you will need the enquiry number.
Official website: seg-social.pt/e-clic
Guides
How to pay Segurança Social contributions as a self-employed worker Segurança Social benefits: unemployment, sickness, children — who gets them, how much and when they are paid Caring for a loved one in Portugal: cuidador informal status, allowance and respite Livro de Reclamações: how to complain in Portugal and what it achieves Pensions in Portugal: retirement age, contribution record and how a pension is awarded