e-balcão

Published 4 November 2026, 21:42

e-balcão (the tax office's online enquiry desk)

A written enquiry to the tax office from your personal area on the Portal das Finanças. You can use it to request a new payment reference, an instalment plan in enforcement proceedings, the cancellation of a fine or the correction of your details. Each enquiry has a number and a subject, and the reply arrives in the same place.

Where you come across it. An overdue payment, a dispute over an assessment, a request for instalments, bank details for paying from abroad, cancellation of a fine under article 29 of the RGIT.

You choose the subject from a menu tree: for example, “Justiça Tributária → Execuções → Pagamento em Prestações”. If you pick the wrong subject, your message goes to the wrong department and the reply takes longer.

Official website: sitfiscal.portaldasfinancas.gov.pt/geral/ebalcao

Guides

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