reclamação
Published 8 November 2026, 20:08
reclamação — written complaint
A written complaint to the organisation or company you are complaining about: the police, a hospital, a bank, a shop. It sticks to the facts (what happened, when, who was involved and what evidence you have, such as a case number, a certificate or photos), and you are entitled to a reply. Shops and service providers have the Livro de Reclamações for this; government agencies have their own forms, or you can write by post.
Where you come across it. When your application has been accepted but nothing is happening; when you have been turned down verbally and need a paper trail.
A verbal complaint counts for nothing: only what you have submitted in writing, with a reference number or a copy, remains on record.