RACE
Published 8 November 2026, 20:08
RACE — Rede Extrajudicial de Apoio ao Cliente Bancário (out-of-court network for bank customers)
A way to settle a dispute with a bank without going to court: the case is heard by one of the network's arbitration centres. For an individual it is cheaper and faster than court.
Where you come across it. A dispute over a fee or a debit, the bank refusing to return money, closing an account, a loan.
This is the route to getting your money back, while a complaint to the Banco de Portugal is the route to getting the bank punished; one does not rule out the other, and you can do both.