Portal do Cliente Bancário
Published 8 November 2026, 19:36
Portal do Cliente Bancário (bank customer portal)
Banco de Portugal's website for customers rather than bankers. Here you can file a complaint against a bank and track its progress, compare the fees that every bank in the country charges for the same services (comparador de comissões), find their price lists (preçário) and read the rules on what a bank may and may not charge for. Complaining is free; the bank must reply within 15 working days and send a copy to the regulator.
Where you come across it. A complaint against a bank, a dispute over a charge, choosing an account, checking a fee.
A complaint through the portal will not in itself get your money back: the regulator penalises the bank, but losses have to be recovered elsewhere. You can complain here and in the complaints book at the same time; one does not rule out the other.
Official website: clientebancario.bportugal.pt