Glossary

Portal da Queixa

Published 8 November 2026, 22:23
Portal da Queixa (private complaints and reviews website)

A private platform where people post public complaints about companies, and companies sometimes reply. It has no legal force: no response deadlines apply to complaints posted there, and no regulator receives them.

Where you come across it. Going public when a company does not reply; checking reviews of a firm before buying.
Do not confuse it with the official complaints book at livroreclamacoes.pt: only that has legal consequences.
Official website: portaldaqueixa.com