portabilidade
Published 8 November 2026, 22:23
portabilidade — moving your phone number to another operator
The right to keep your number when you change operator. Operators are not allowed to charge for it. You go not to the old operator but to the new one, which handles the whole process. You need an identity document and the CVP code. The number is transferred on the agreed date, at the latest one working day after it, and you will be without service for no more than three hours. Delays are compensated: €3 per number for each full day of delay, and €23 a day if the service fails after the transfer through the new operator's fault.
Where you come across it. Switching to another telecoms operator while keeping your number.
The transfer closes only the service tied to that number. If you have a bundle (internet, TV, a second SIM), you keep being billed for it, often at a higher price, because the bundle is broken up and loses its package price. The bundle has to be cancelled with a separate request.
Official website: diariodarepublica.pt/dr/detalhe/lei/16-2022-187481298