Glossary

Lei das Comunicações Eletrónicas

Published 5 November 2026, 22:39
Lei das Comunicações Eletrónicas — the electronic communications law, Lei n.º 16/2022 of 16 August

The main law on phone, internet and television services. It covers everything people argue with their provider about: the maximum lock-in period and how it can be extended (article 131), the cap on the penalty for leaving early (articles 120 and 136), the cases in which you can leave free of charge, such as emigration, unemployment, incapacity or moving house (article 133), the rules on changing prices and terms (article 135), suspending the contract (article 137), and porting your number and compensation for missed deadlines (article 141).

Where you come across it. Any dispute with a telecoms provider; ANACOM's replies cite its articles.
Some of the rules apply only to consumers, meaning people who use the service for purposes other than work. Companies and business owners are less protected: they can waive the protection in the contract itself.