franquia
Published 5 November 2026, 06:07
franquia (excess)
The part of the damage you pay yourself when a claim is paid out. It can be a fixed amount — most often €500 — or a percentage. The higher the excess, the cheaper the policy. Different covers within the same policy can have different excesses: one for glass, another for vandalism, a third for damage to your own car.
Where you come across it. Choosing a policy, any claim for damage to your own car, a dispute with the insurer about the amount.
Percentages are calculated in different ways: some insurers take them from the value of the car, others from the cost of the repair — which can make a tenfold difference. Do not rely on explanations in a chat: check your own Condições Particulares to see exactly what your percentage is calculated from.
Official website: consumidor.asf.com.pt/seguro-autom%C3%B3vel-1