ERS

Published 5 November 2026, 03:36

ERS — Entidade Reguladora da Saúde (Health Regulatory Authority)

Handles complaints about healthcare, both public and private: hospitals, clinics, practices and mobile units. The provider is required to forward your complaint to it together with its own reply. Besides handling complaints, ERS offers free mediation to settle disputes between the parties, which you can use even if you have not filed a complaint.

Where you come across it. Being refused an appointment, waiting times, a bill from a private clinic, the quality of treatment, a complaint about a doctor.

The ERS office is not in Lisbon but in Porto, at Rua de São João de Brito, 621; letters sent by post go there. ERS does not award damages or money: that is a matter for a court or an insurer.

Official website: ers.pt/pt/utentes/reclamacoes

Guides

What to do if a doctor brushed you off or got the diagnosis wrong Livro de Reclamações: how to complain in Portugal and what it achieves Family doctor in Portugal: how to get one and what to do until you have one