Direção-Geral do Consumidor
Published 4 November 2026, 21:42
Direção-Geral do Consumidor, DGC (the consumer affairs directorate)
The body responsible for consumer rights: it runs the complaints book and the livroreclamacoes.pt portal, explains who handles which complaints, and keeps the list of out-of-court dispute resolution centres.
Where you come across it. Finding the right regulator, a question about the complaints book, finding an arbitration centre for your district.
The directorate itself does not settle your dispute or get your money back — it points you in the right direction. It also advises trying to reach an agreement with the seller first, and asking for the complaints book only as a second step.
Official website: consumidor.gov.pt