DECO PROteste

Published 4 November 2026, 18:37

DECO PROteste (consumer protection association)

Not a state body but an organisation with paid membership: it tells you where to write, goes through contracts and handles disputes on your behalf. It publishes comparisons of products and tariffs.

Where you come across it. A difficult dispute with a company, an unclear contract, choosing an electricity or phone tariff.

Even so, it does not decide the case: the regulator imposes penalties, and money is awarded through arbitration and the courts. In discussions it gets cautious praise: it helps you understand your situation and move things forward.

Official website: deco.proteste.pt

Guides

Volta: the deposit on bottles and cans, and how to get your 10 cents back Car insurance in Portugal: what it covers, what it costs and what to do after an accident Livro de Reclamações: how to complain in Portugal and what it achieves