CIMPAS
Published 4 November 2026, 00:38
CIMPAS — Centro de Informação, Mediação e Arbitragem de Seguros (insurance mediation and arbitration centre)
The place to take a dispute with an insurance company when a complaint has not helped and you do not want to go to court. The parties are first helped to reach an agreement; if that fails, an arbitrator decides the case and the decision is binding on both sides. It is quicker and cheaper than going to court.
Where you come across it. a rejected claim, an underpayment, a claim that drags on.
You do not have to accept the insurer's decision as final. The order is: first a complaint to the company itself, then the free provedor do cliente and a complaint to ASF, then arbitration, and only then the courts.
Official website: cimpas.pt