centro de arbitragem de conflitos de consumo
Published 3 November 2026, 17:05
centro de arbitragem de conflitos de consumo — consumer dispute arbitration centre
An out-of-court way of settling a dispute between a consumer and a company: faster, cheaper and simpler than going to court, and the decision is binding. The centres are organised by region. You turn to one when complaining to the supplier itself and using the complaints book have not helped, for example over telecoms, electricity and water bills, purchases and services.
Where you come across it. A dispute with a telecoms provider, a shop, a repair workshop or a utility company.
Providers of essential public services (telecoms, electricity, water and post) must take part in such arbitration even if they do not want to. ANACOM itself does not settle individual disputes and says so plainly: it takes complaints and keeps statistics.