ANACOM

Published 30 October 2026, 20:39

ANACOM — Autoridade Nacional de Comunicações (communications authority)

Oversees telephone, internet, television and post. Complaints about operators go here: charges for a service that was never connected, a number transfer that never happened, bills after the contract has ended, a lost parcel.

Where you come across it. A dispute with MEO, NOS, Vodafone, DIGI or CTT; an entry in a telecoms operator's complaints book.

Telecoms and post count as essential public services: if you complain in the paper complaints book, the provider must reply to you personally, and it must take part in arbitration even if it does not want to.

Official website: anacom-consumidor.pt

Guides

How to choose a mobile and broadband provider in Portugal: SIM card, internet, home bundle Telecom outage: how to tell the fault isn't yours and get money back for days without internet How to connect electricity, water and the internet when you move into a home in Portugal Livro de Reclamações: how to complain in Portugal and what it achieves