ANAC
Published 30 October 2026, 20:39
ANAC — Autoridade Nacional da Aviação Civil (civil aviation authority)
Oversees aircraft, airports and ground handling. Complaints about a cancelled or delayed flight, denied boarding or lost luggage go here if the airline itself does not respond.
Where you come across it. A cancelled flight, a delay, luggage problems, an airline refusing compensation.
Make a claim to the airline first, and only then complain to the regulator: without that first step, the complaint is usually not considered.
Official website: anac.pt